Frequently asked Questions

Our products are classified and labelled according to their relevant vegetarian status. Vegan food products do not contain meat, poultry, fish, seafood, eggs, dairy products or honey. To see which of our products are Vegan, please click here or visit www.vegansa.com for more information.

We do not recommend microwaving our Ready to Serve Sauces in the doypacks. The best way to heat is to pour the sauce into a small glass, corning ware or ceramic container. Cover with a sheet of paper towel, microwavable lid or plastic wrap. Place bowl in the centre of the microwave, at least 1cm away from the sides and door. Heat on 100% power for 1 minute, then stir through. If necessary heat for a further 30 seconds. Microwave ovens vary. These timings are a guide only and are based on 850-1100 watt ovens.

Yes. All Ina Paarman Products can be bought in cases. For more details on prices and how to order, please contact our Sales Department on orders@paarman.co.za or call 021 705 6440/1

Yes! We are excited to have recently launched our online store, the one place where all our products can be found, subject to availability. Our online store is in its infancy so we apologise if the shopping experience is slightly different to what you may expect. We are working hard to get our full online shopping experience going for your convenience! It is advisable to register for an online account or profile with us to ensure you are kept up to date with all our news, recipes and promotions. You can do this by registering online and filling in just a few basic details. Your online account will also make ordering much easier as you can store your address details for future use. All information is kept in the strictest of confidence, please click here to read more about our privacy policy.

Yes we have, please click here to view allergen information on all our products.

Yes, we do. We send out an interesting and inspiring newsletter every two weeks or so. These newsletters are written by Ina and Janet with lots of care and attention, and include recipes and tips straight from the Development Kitchen. You can subscribe by clicking here. Alternatively, you can email ina@paarman.co.za to be added to our database.

We do not use any artificial sweeteners. Unrefined sugar is used in some of our recipes, but in moderation.

When it comes to the labelling of our products, we are bound by the law as set out in the South African regulations relating to the Labelling and Advertising of Foodstuffs to declare ‘flavouring’, so we cannot specify natural flavour. This is of course a great disappointment to us, as the price of natural and nature identical flavours are up to 50 times more than artificial flavours – yet we are unable to communicate to our customers the fact that we are using superior ingredients in order for them to make their own informed purchasing decisions.

Unfortunately, this is not possible. Please ensure all your order details are 100% correct before placing your order and making payment.

This may or may not be possible. We will always assist you as best we can however if an order has already been picked, packed and/or dispatched we are no longer able to cancel the process, therefore it is advisable to let us know as soon as possible should you wish to make a cancellation. You can contact us on onlineorders@paarman.co.za.

Browse our range of products, and add those you would like to purchase to your ‘basket’ by clicking on the button that says ‘Add to Basket’ on the product page. You will then see a summary of your basket at the top of the page. You can click ‘View Basket’ to go into your basket and from there you can click proceed to checkout. It is beneficial to register online with us so that you can safely store your address information for next time. It will also help to keep track of your orders. Once you have registered and logged in you can simply follow the steps to go through to our secure payment gateway and make your payment by either debit or credit card, or EFT. Kindly note that once your order is placed and payment has been made, we are unable to alter the order in any way. Please ensure all details are 100% before finalising your purchase. Should you experience any difficulties you are very welcome to contact us for help with completing your online purchase.

Simply log in to your account and select the order you wish to track. If the order has already been dispatched the waybill number will be displayed with the order. You can click on this waybill number to be redirected to the courier’s tracking information. Should you need any assistance with tracking your order please contact us on onlineorders@paarman.co.za.

Confirmed orders (payment received) are processed and dispatched within 2-3 working days of receipt of payment. Your order is then handed over to the couriers and delivered within the timeframe indicated by the service used. Kindly see below table for more information, this table serves as a guide only and is not an accurate reflection of every delivery time:

Delivery Area	Delivery Service	Delivery Times	Delivery Costs
Local (Cape Town & Surrounds)	ND (Next Working Day)	2-5 working days	R80
National	ND (Next Working Day) or Economy*	2-5 working days	R80
Regional and Outlying Areas**	Economy	5 -10 working days	R80**

Once dispatched an email is sent with tracking information, this is the best way to keep track of when your order will arrive. *We will always use the quickest service available for the weight of the parcel and the area it is being shipped to. Orders that exceed 5kgs in weight may incur further charges. Should you have any questions please contact us. **Regional and Outlying areas are dealt with individually depending on the area we are shipping to. Orders to these areas may take longer and can also incur further charges, particularly orders over 4kgs. Should you have any questions please contact us.

We do our best to ensure the product information, stock availability, prices shown and delivery times and costs are kept as up to date and accurate as possible. Should we accidentally deliver the wrong product to you, or if a product is not as described on our website, please do let us know. Please take a picture of the incorrect item/s you received and email us at onlineorders@paarman.co.za. Please include your order number in your email. It is imperative you advise us within 24 hours of receipt of the incorrect item/s so that we can sort out the issue as quickly as possible.

Pick ‘n Pay Tel: 0800 11 22 88 or Email: customercare@pnp.co.za Shoprite Checkers Tel: 0800 010 709 or Email: consumer@checkers.co.za Spar Tel: 0860 313 141 or Email: intcontact.us@spar.co.za Food Lover's Market Tel: 086 000 7728 or Email: customercare@fvc.co.za

MSG is a salt of sodium plus glutamic acid. Foods that contain significantly high natural levels of free glutamic acid include cheese, breast milk, ripe tomatoes and mushrooms. Due to the presence of this natural glutamate in some of the raw materials we use, by law we have to label our products, NO ADDED MSG as opposed to MSG free. Any glutamate that is in our products, is inherent to the raw materials only and not wilfully added. The problem is when COMMERCIAL MSG (CMSG) produced from sugar cane or sugar beets, starch or corn sugar is added to food – this is alleged to cause allergies, palpitations and various other symptoms. Many manufacturers do add MSG to their products but this is never done in any of the INA PAARMAN products. Any product that has MSG added to it has to, by SA law, be labelled as MSG or Monosodium Glutamate. Manufacturers are not permitted to call MSG by any other name (e.g. yeast extracts, flavourings, flavour enhancer) on product labels. We differentiate our products on the market by means of a “No Added MSG” claim, for those people who want to avoid or limit their MSG intake.

We are aware that customer parking at our factory shop is limited, as we are in an industrial complex and not in a retail environment. Parking close to the factory is reserved for our staff, who arrive very early, often when it is still dark. There is ample safe parking available a short distance from the Factory Shop, opposite the bridge. While we agree that it is more convenient to park right outside the Factory Shop, customers must be mindful that we are in an Industrial Park where big trucks make deliveries and many people work long hours. We trust that that we can depend on you, our valued customers, to assist us. Discount prices do come with a little inconvenience.   **Please note that our Factory Shop will close for the holidays at 12pm on Friday 24th December, 2021 and will re-open on Monday 10th January, 2022.

Please take a picture of the damaged item/s you received and email us at onlineorders@paarman.co.za. Please include your order number in your email. It is imperative you advise us as soon as the damaged item/s are received so that we can sort out the issue as quickly as possible. We may need to contact the couriers straight away.

As a guide, our seasonings/spices contain between 30 and 50% salt – if you used only a light sprinkle, the amount of salt per meal would be very little. Our sauces and dressings generally contain less than 2% salt. Our seasonings have not been developed to specifically tailor for people with hypertension, but you can cut your salt intake considerably by using our Seasonings in place of regular salt. We recommend that they be used sparingly by people with hypertension. We have recently worked on the salt levels of most of our products, and have reduced the salt as much as possible without losing the taste. There are salt replacers available, but in all honesty it’s usually just potassium chloride or a blend thereof, and this gives a bitter, inferior aftertaste. Our recommendation is to rather use the seasonings and spices sparingly, as we specifically designed them to be intensely flavoured at low dosages. People often add salt because they want flavour, we provide the flavour. We have over 100 lines in our range, the majority of which carry nutritional information on the labels, which includes the sodium content per 100g and a serving size. It is unfortunately very difficult to give an indication of how much salt is consumed per product, as it would ultimately depend on how much of the various products you use/consume. In our Seasoning/Spice range, the two variants which contain the least amount of salt would be the Italian Cheese Sprinkle and the Cajun Spice. The Rosemary & Olive Seasoning is made with dried olives – because the salt content in preserved olives is high, this variant is perhaps best avoided or used very sparingly.

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We have partnered with Aramex and Citi Sprint couriers to ensure your order is delivered timeously and with the best possible experience. Should you have any questions or concerns relating to the delivery of your order please contact us on onlineorders@paarman.co.za.

All orders over R250* will be shipped for free! Kindly see below guidelines:

Delivery Area	Delivery Service	Delivery Times	Delivery Costs below R250*	Delivery Costs above R250*
Local (Cape Town & Surrounds)	ND (Next Working Day)	2-5 working days	R80	FREE
National	ND (Next Working Day) or Economy	2-5 working days	R80	FREE
Regional and Outlying Areas	Economy	5 - 10 working days	R80*	FREE*

  *Delivery costs and times may vary depending on the weight and destination of the order. We will contact you directly should any further delivery charges be incurred. You may choose to cancel your order should you not wish to incur these additional charges.

When your order and payment is successful you will receive an order confirmation email. Should this not come through within 24 hours of placing your order (please ensure all spam folders are checked. To help with this you can add the email address onlineorders@paarman.co.za to your safe senders list), please contact us for confirmation your order and payment have been received.

3d Secure is a legal requirement for all websites in South Africa and is mandated by the Card Associations and managed by SA banks. It is an additional layer of security applied to all online shopping transactions. There are several versions of 3d secure, and the one that is used will depend entirely on the card being used and the relevant card issuer. Please ensure your cards are all registered with the issuer for 3d secure before transacting on our website.

In order to keep dressings and sauces homogeneously blended over a period of time we need to add a stabiliser. For this purpose we use a completely natural product made from seaweed called Xanthan Gum.

Due to the nature of our product, we do not offer refunds on orders placed, where the customer has changed their mind and wishes to return the items. Should an item be received that is incorrect, damaged or substandard please refer to 'I have received the wrong item, what should I do?' FAQ on how to proceed.

You can pay securely and safely through Peach Payments, our payment gateway. You may use a credit or debit card or alternatively you may also pay with EFT via Peach Payments, or Manual EFT. We only accept payments that are facilitated through our gateway to ensure our customer’s details are safeguarded. Kindly note that all credit or debit card transactions must be authenticated through a 3d Secure process. Should you choose to pay by Manual EFT you will be given instructions on how to deposit your payment. We will only process a Manual EFT order once we have received the proof of payment. We do not store any payment information.

Our couriers generally deliver from Monday to Friday between 08h00 - 17h00. We are not able to provide you with the exact time of day your order will arrive. Couriers are unable to call before delivery, however should you have any special requirements please enter these in the ‘Special Instructions’ box when placing your order.

Our Factory Shop is situated at Unit B7, Diep River Industrial Park, Greenville Road, Diep River, Cape Town. The shop is open from Monday to Friday from 10:00 – 15:00 and on Saturday from 09:00 – 13:00. Contact 021 705 6440/1 | Click here for a map   **Please note that our Factory Shop will close for the holidays at 12pm on Friday 24th December, 2021 and will re-open on Monday 10th January, 2022.

Please click here for our full product range

Where possible, we use only natural substances like spinach powder, milled carrots, berry concentrates, etc to provide colour and appetite appeal. Alternatively, natural colourants such as beta carotene and chlorophyll are used in a few of our products. Artificial colourants such as tartrazine are NOT used in any of our products.

Your order may be delayed due to various reasons. These can include local warehouse or hub closures and subsequent backlogs. We will always do our best to avoid any possible delays. Should you have any concerns please do not hesitate to contact us, so that we can assist you further. We thank you for your patience.